Shipping Policy
Welcome to Dog Crates, your premier destination for high-quality dog crates and carriers. We understand the importance of safe and timely delivery for your pet's travel needs. Our shipping policy is designed to offer you a convenient and transparent shipping experience.
1. Shipping Coverage
We proudly ship to all locations within the United States, ensuring that no matter where you are, your pet's crate or carrier is just an order away.
2. Shipping Costs
For lightweight convenience, all items weighing 10 pounds or less are shipped at a flat rate of $9.95.
For items weighing over 10 pounds, a flat shipping rate of $14.95 is applied to ensure secure and efficient delivery.
3. Order Processing
Orders are processed during regular business hours. Please allow up to 2 business days for your order to be dispatched.
Once dispatched, you will receive a tracking number via email to monitor your order’s journey to your doorstep.
4. Delivery Timeframe
Delivery times may vary based on your location and the size of your order. Typically, orders are delivered within 3-7 business days from the date of dispatch.
Please note that delivery times might be affected during holidays or due to unforeseen circumstances, such as extreme weather conditions.
5. Packaging
All our crates and carriers are securely packaged to ensure they arrive in perfect condition, ready for your furry friend's use.
6. Special Shipping Requests
Should you have any special shipping requests or need expedited shipping, please contact our customer service team to discuss available options.
7. Customer Service
Our dedicated customer service team is here to assist you with any questions or concerns regarding your shipping needs. Feel free to reach out to us!
Thank you for choosing DogCrates.com for your dog crate and carrier needs. We are committed to delivering quality and satisfaction right to your doorstep.
Refund Policy
At DogCrates.com, we strive to ensure you are completely satisfied with your purchase. Our refund policy is designed to provide a fair and transparent process for returns.
1. Refund Eligibility
- Our refund policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Valid Reasons for Refund
- Refunds are granted for valid reasons such as receiving the wrong item, items with manufacturing defects, or damage incurred during shipping.
3. Non-refundable Items
- Items that are used, damaged, or not in their original condition may not be eligible for a refund.
4. Refund Process
- To initiate a refund, please contact our customer service with your order number and reason for the return.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Shipping Costs for Returns
- The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
6. Contact Us
- If you have any questions about our refund policy, please contact our customer service team for assistance.